Case Management Dashboard

The Case Management Dashboard gives you an overview of cases: 

• Tracking how many of the cases are in open, in progress, resolved, or canceled status 
• Calculating the average time it takes to resolve a case after it is created
• Provides a graph showing case activity over time
• Sorts the cases by priority, location, program and question.

To navigate to Case Management Dashboard:

• Click on Dashboards on the Intouch Intelligence menu.

• On the Dashboards menu, click on the Case Management Dashboard option 

Case Management Dashboard Details

Right Panel: 

Highlights:

This section displays the number of cases that are:

• Open
• In Progress
• Resolved
• Cancelled

Cases Overview: 

This section displays a graph displaying case activity over time. Each case status is indicated with a different color. You can hover over each color coded status on the graph to find further information, which include:

• Date
• Number of Open, Resolved, Cancelled and In Progress cases.  

Overdue Cases:

This section displays a list of the most overdue cases.

Left Panel: 

The Average Time to Resolution: The average time taken for all cases to be resolved

Priorities - This highlights how the total number of cases are broken down in terms of priority level - Low, Medium, High.

Cases by Location/Program/Question - Sorts out the cases in terms of locations, programs and questions.

---

To learn more about Case Management, Click Here.

---