To view the list of workflows that have been set up for your organization, or to create a new workflow, go to IQ/LiaCX and click on the Settings icon in the left-side navigation menu.
Under the 'AUTOMATIONS' section in the sidebar menu, click on Workflows.
If any triggers have already been set up, you will see:
- The name of each workflow
- If the workflow is enabled (I.e. turned on)
- Who created each workflow and last updated it
- The date each workflow was last updated
From this list you can create a workflow.