Typical Case Usage Flow

Case created
	Cases are automatically created when a record is submitted that meets the criteria specified in a trigger, or a case can be manually created by a user. The case can then be viewed on the Case Management page in IQ in the list of open cases. From there, it can be viewed, assigned, etc.
Review
	The open case is reviewed to determine if any action is required.
Action required?
No...	If a case was created in error or is no longer relevant, it should be canceled.
Yes...
Assign
	When action is required, the case should be assigned to someone so that it can be resolved. When a case is assigned: A due date can be set Comment and/or photos can be added A priority can be set Tags can be added A notification is sent to the assignee
Resolve
	After the assignee has taken the necessary action to resolve the issue they should change the case status to resolved. When a case is resolved: Comment and/or photos can be added A notification is sent to the assigner