LiaCX offers all the same features as IntouchIntelligence, plus additional standard features, such as Sentiment Analysis, Custom Dashboards, Journey Maps, and Action Campaigns.
When you log into the Intouch Insight platform, you will automatically be redirected to IntouchIntelligence (IQ).
To navigate to IQ from another product, click on the product navigation icon found in the header of the page you are viewing, then click on Intelligence.
When you go to IQ or LiaCX, you will always land on the Home page.
In IQ/LiaCX, use the left-side navigation bar to go to the features that are available.
Depending on which features your organization is using and how your user account is configured, you may see different options in the IQ/LiaCX navigation menu.